>>To newsletter index

Make It Happen Tipsheet
Career Management and Life Balance

It's not what you say, it's what they see

Who doesn't remember the old adage "Do as I say, not as I do"? For today's progressive manager, this expression isn't really appropriate. But how about "It's not what you say, it's what you do"? This variation is better, as it focusses on action. Furthermore, when you do and say the same things, you develop credibility with your workmates. The reason why is simple: no hypocrisy.

To improve your effectiveness though, even this is not enough.

Before opening your mouth or hitting the "send" button on an email, put yourself in the shoes of your audience: how would each person interpret what you said? And more important, how would each person interpret your actions? Before making a sales presentation, how would each person on the customer's side of the table interpret your words? And when you are in a job interview, focus on how your answers will be interpreted.

When it comes to comunication, interpretation is in the mind of the listener, not in the intentions of the speaker. When it comes to managing effectively, it's not what you say, it's what they see that will make a difference.


If you enjoy this newsletter, please forward it along.

If you received it, and are interested in subscribing, please fill out the form below. (Note: we use a double opt-in system to prevent spam: an email will be sent to the subscriber, asking them to validate that they do wish to receive this newsletter.)

First Name:     Last Name:     Email:  

See us on the web:

http://www.ptadvisors.com
Pinetree Advisors: Helping organizations respond to complex challenges. Marketing, Technology, and HR Consulting

http://www.PersonalBalanceSheet.com
For Corporations: Tools for Increasing Employee Retention

http://www.LeavingTheMotherShip.com
Author's Book Site on Career Planning for individuals

Comments and questions about Make It Happen?
Let us know: editor@ptadvisors.com.

Make It Happen
Copyright © 2006 Knowledge to Action Press and Randall Craig. All rights reserved. Publication date: June 13, 2006